This Privacy Policy explains how Rty Logistics Ltd., a freight coordination house operating from 24 Cloy Drive, Welland - L3B 0G1, Ontario, Canada (CA), handles personal information. The policy is published by the developer and operator of this website, RTY Logistics, and it applies to every visitor, shipper, carrier, driver, warehouse contact and business partner who interacts with us online or through our dispatch desk. We coordinate cross-border truckload, LTL consolidation, port drayage, cross dock handling, carrier compliance vetting and freight claims support, and each of those activities involves a modest and carefully managed amount of personal data. We believe that a freight company earns trust the same way it earns a lane: by being exact about what it promises and disciplined about what it does. This document sets out, section by section, what we collect, why we collect it, how long we hold it, who may see it, and the choices available to you.
1. Scope of This Policy
This Privacy Policy governs the website published at rtylogistics.lol and the coordination services offered by Rty Logistics Ltd. It covers information that identifies or can reasonably be linked to a natural person, whether that person is a customer contact, a carrier representative, a professional driver, a warehouse employee or an ordinary visitor to this site. The policy does not cover information that has been fully anonymised so that no individual can be identified, nor does it cover the internal records of third party carriers and warehouses that we do not control.
Where a customer is a business rather than an individual, this policy still applies to the personal information of the individuals who work for that business, such as a shipper clerk who sends us a booking request or a driver who calls in a delivery status. We treat that personal information with the same care as any other category, regardless of the commercial context in which it arrives.
2. Who Is Responsible for Your Information
The organisation responsible for the personal information described in this policy is Rty Logistics Ltd., whose registered address is 24 Cloy Drive, Welland - L3B 0G1, Ontario, Canada (CA). Rty Logistics Ltd. determines the purposes and means of the processing described here and acts as the controller for that information. Where we coordinate a movement that is physically performed by a third party carrier, that carrier may act as an independent controller for the driver and equipment data it holds under its own policies, and our role is limited to the coordination file we maintain.
Questions about this policy, requests to exercise a right, or concerns about a handling practice may be directed to the dispatch desk using the contact details in the final section. We keep the responsibility for privacy with the same small team that runs the freight desk, because coordination and privacy are both matters of watching the details.
3. Information We Collect
We collect only the information we need to coordinate freight and to run this website. The categories are limited and predictable, and we do not gather sensitive personal information such as health records, precise biometric data or information about political or religious beliefs.
Identity and contact details
We collect names, business titles, company names, business email addresses and business telephone numbers. This includes the details a person enters into the enquiry form on our contact page and the details printed on the commercial documents that accompany a shipment.
Shipment and commercial details
We collect origin and destination information, commodity descriptions, weights, piece counts, reference numbers, appointment times and the documentation that supports a border crossing. Much of this relates to goods rather than to people, but it frequently contains the name of a contact person or a driver.
Technical and device details
When a person visits this website, we may receive an internet protocol address, a browser type, a device type, a referring page and the pages viewed. This technical information is standard for operating any website and is used in aggregate to keep the site working.
Correspondence
If a person writes to us, telephones us or completes our enquiry form, we retain the content of that correspondence, including any attachments, so that we can answer the question and keep a record of what was agreed. We do not record telephone calls.
4. How Information Reaches Us
Most personal information reaches us directly from the person concerned. A shipper completes a form, a driver calls the desk, a carrier representative emails an insurance certificate. In these cases the person chooses what to share, though some fields are necessary for us to respond or to coordinate a load.
Some information reaches us indirectly from a business partner. A customer may give us the name and number of a receiver contact, or a carrier may give us a driver name so that a gate can be booked. When we receive personal information in this way, we use it only for the purpose for which it was supplied and we ask the supplying party to confirm that it has a proper basis to share it. A small amount of technical information is generated automatically by the web server when a page is requested.
5. Why We Use Information
We use personal information for a short list of concrete purposes, each tied to the operation of a freight coordination house. The first purpose is to respond to enquiries and to quote a lane, a crossing and a dispatch window. The second is to arrange, dispatch and track a freight movement, which requires sharing limited details with the carrier, the warehouse and the receiver involved. The third is to prepare and retain the documentation that a cross-border movement legally requires.
We also use information to vet carriers, to maintain accurate business records, to invoice and to collect amounts owed, to resolve claims and disputes, to meet customs and tax obligations, and to detect and prevent fraud or misuse of our services. Finally, we use aggregate, non-identifying information to understand how this website is used so that we can keep it accurate and useful. We do not sell personal information, and we do not use it to build advertising profiles.
6. Lawful Basis for Processing
We process personal information on a small number of lawful grounds. The first is the performance of a contract or the steps taken before a contract, such as preparing a quote or arranging a load that a customer has requested. The second is compliance with a legal obligation, including customs, transportation, tax and record keeping requirements in Canada and, where relevant, in the United States.
The third ground is our legitimate interest in running a safe and reliable coordination business, which includes verifying carrier authority and insurance, protecting our records and improving our services in ways that do not override individual rights. The fourth is consent, which we rely on where a person has clearly agreed to a particular use, such as subscribing to an update. Where consent is the basis, it can be withdrawn at any time by contacting the desk, and withdrawal does not affect processing that already took place lawfully.
7. Freight and Shipment Data
Shipment data is the operational heart of our work and is handled with particular care. A movement file contains the addresses, reference numbers, commodity details and appointment information needed to move goods from origin to destination. It may also contain the names of the people who release and receive the freight. We maintain one coordinated file per movement so that the record is complete and internally consistent.
Access to a movement file is limited to the staff who coordinate the load and to the specific third parties who must act on it, such as the assigned carrier or the receiving warehouse. We share only the fields a given party needs. A receiving warehouse does not need the customs broker details, and a carrier does not need the full commercial pricing. This discipline reduces both the risk of misuse and the volume of data that moves outside our control.
8. Carrier and Driver Data
Our carrier compliance vetting involves information about trucking companies and, in some cases, the individual drivers assigned to a load. We collect operating authority identifiers, insurance certificates, safety standing information and the contact details of the people who coordinate on the carrier side. For a specific movement we may collect a driver name, a tractor and trailer identifier and a mobile number, because a gate or a receiver may require them in advance.
This information is used to confirm that a carrier is properly authorised and insured, to give a gate or a dock the information it needs, and to keep a record of who moved the goods. We retain it for the compliance and record keeping periods described later in this policy. A driver may contact the desk to ask what information we hold about that driver and to request a correction where something is inaccurate.
10. Measurement and Log Data
Our web server records basic request information so that the site can operate and be kept secure. This typically includes an internet protocol address, the time of a request, the page requested and a browser identifier. We use this data to diagnose faults, to measure overall traffic volume and to detect abusive or automated activity that could degrade the site for genuine visitors.
Where we review log data, we prefer aggregate views over identifying ones. We do not combine server logs with the personal information held in a movement file to build a profile of an individual visitor. Log information is retained for a limited operational period and then discarded or overwritten, subject to the record keeping obligations described elsewhere in this policy.
12. Cross-Border Transfers
Because our work crosses the Canada and United States border every day, personal information may be transferred to and processed in the United States. A movement between Ontario and the Midwest necessarily involves sharing limited shipment and contact details with parties on both sides of the boundary, and some of our service providers may store information in data centres located outside Canada.
When information leaves the country, it may be accessible to authorities under the laws of the destination jurisdiction. We take reasonable contractual and organisational steps to protect information during and after such a transfer, and we limit the transfer to what is necessary for the coordination purpose. Where a customer requires a specific handling arrangement for a sensitive movement, the desk can discuss the available options.
13. How Long We Keep Information
We keep personal information only as long as we need it for the purpose that justified its collection, plus any additional period required by law. Movement files are typically retained for a record keeping period that supports customs, tax, insurance and dispute needs, after which they are securely destroyed or anonymised. Correspondence that does not relate to a completed movement is kept only for as long as it is useful to answer a question or maintain an ongoing relationship.
Carrier compliance records are kept while a carrier relationship is active and for a reasonable period afterwards, so that we can demonstrate the vetting we performed if a question arises. Technical log data is kept for a much shorter operational period. When a retention period ends, we remove or de-identify the information in a manner that is appropriate to its sensitivity.
14. How We Protect Information
We use administrative, technical and physical safeguards that are proportionate to the information we hold. Access to movement files and compliance records is limited to staff who need it for their role. Accounts are protected by strong credentials, and our small team makes a habit of keeping records in the expected place rather than scattered across personal devices.
Data is transmitted over encrypted connections where the service supports it, and our systems are kept current with security updates. Physical documents are stored in a controlled office environment and disposed of securely when no longer needed. No method of storage or transmission is perfectly secure, so we focus on reducing what we hold, limiting who can reach it and detecting problems early. If a security incident affecting personal information occurs, we will investigate, take corrective action and notify affected parties and authorities as required by applicable law.
15. Your Privacy Rights
Depending on where a person lives, that person may have rights to access the personal information we hold, to request a correction of inaccurate information, to request deletion where there is no overriding legal reason to keep it, to object to or restrict certain processing, and to request a portable copy of information provided in a structured format.
To exercise a right, contact the dispatch desk using the details in the final section. We will verify identity before acting, so that we do not disclose information to the wrong person, and we will respond within the timeframe required by applicable law. If a request is refused, we will explain the reason. A person who believes a right has been infringed also has the option to complain to the relevant privacy regulator in that person jurisdiction.
- Right to be informed about how personal information is used.
- Right to access a copy of the personal information we hold.
- Right to correct information that is inaccurate or incomplete.
- Right to request deletion where no legal duty requires retention.
- Right to object to processing based on legitimate interests.
- Right to withdraw consent where consent is the basis for processing.
16. Privacy for Children
Our services are intended for businesses and for adults acting in a professional capacity. This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of majority. If we learn that we have inadvertently collected such information, we will delete it promptly.
A parent or guardian who believes that a child has provided personal information to us may contact the dispatch desk, and we will investigate and remove the information as appropriate. We do not use personal information of minors for any purpose, and we do not market to minors.
17. Third Party Websites
This website may link to external sites operated by others, such as a mapping service or a government customs portal. Those sites have their own privacy practices, and we do not control them. A link from our pages does not mean that we endorse the privacy practices of the destination site, and we encourage a visitor to read the privacy notice of any site that collects personal information.
Where we embed a third party service, we try to choose versions that minimise data collection and avoid unnecessary tracking. Even so, an external provider may receive technical information such as an internet protocol address when its content is loaded. If a visitor prefers to avoid such requests, the browser can be configured to block third party content.
18. Changes to This Policy
We review this policy from time to time and may update it to reflect changes in our practices, in the services we offer or in applicable law. When we make a material change, we will update the effective date at the top of the page and, where appropriate, provide a more prominent notice on the site or by direct communication.
The version published on this page is always the current version. We encourage visitors and customers to review the policy periodically. Continuing to use our website or services after an update takes effect indicates acceptance of the revised policy, to the extent permitted by applicable law.
19. How to Contact Us
For any question about this Privacy Policy, or to exercise a right described in it, please contact the Rty Logistics Ltd. dispatch desk. We are happy to explain how a particular practice works and to correct anything that is inaccurate.
Rty Logistics Ltd.
24 Cloy DriveWelland - L3B 0G1
Ontario, Canada (CA)
Email: dispatch@rtylogistics.lol
Telephone: +18574449345
Business hours: Monday to Friday 07:00 to 18:00 EST
If a concern cannot be resolved directly, a person may contact the privacy regulator that applies in that person jurisdiction. We will cooperate with any lawful inquiry and will provide the information needed to resolve the matter fairly.