Terms of Service

1. Acceptance of These Terms

By accessing this website, submitting an enquiry, requesting a quote or engaging Rty Logistics Ltd. to coordinate a freight movement, you confirm that you have read and understood these Terms of Service and that you agree to be bound by them. If you do not agree, you should not use this website or our services. If you are agreeing on behalf of a company, you confirm that you have authority to bind that company to these terms.

These terms apply together with any written quote, confirmation or movement instruction that we issue for a specific shipment. Where a specific instruction conflicts with these terms, the specific written instruction prevails for that movement only. No other terms, including terms printed on a customer document, apply unless we have expressly agreed to them in writing.

2. The Services We Provide

Rty Logistics Ltd. provides third party freight coordination across Ontario and the United States Midwest. Our services include arranging cross-border truckload movements, planning LTL consolidation programs, coordinating port drayage between terminals and warehouses, arranging cross dock handling, vetting carrier compliance and providing freight claims and paperwork support.

Each service is delivered by a small team working from our dispatch office, using vetted third party carriers and facilities to perform the physical work. We agree the scope of a service in the applicable quote or movement instruction, and we are not obliged to provide any service beyond that agreed scope. We may decline a request, or discontinue a service, where we lack the capacity, the proper authority or a compliant way to perform it.

3. Our Role as a Coordinator

Rty Logistics Ltd. is a coordination house. We do not own or operate tractors, trailers or warehouses, and we do not hold ourselves out as a motor carrier. The physical transportation of goods is performed by licensed third party carriers that we arrange and vet. Our responsibility is to coordinate the movement, to manage the documentation and communication around it and to exercise reasonable care in selecting and instructing the parties we engage.

Because the carriage is performed by others, the contract of carriage for a specific movement may be between the customer and the performing carrier, subject to that carrier bill of lading or tariff. We are not the carrier of record for any shipment unless a separate written agreement expressly says otherwise. Our coordination role does not make us an insurer of the goods, and it does not transfer to us the legal liabilities that belong to the performing carrier.

4. Quotes and Booking

A quote describes a proposed service based on the information you provide. It is valid for the period stated in the quote, and it assumes that the weight, dimensions, commodity, origin, destination and access conditions given to us are accurate and complete. A quote is not a booking until both parties confirm the movement and we issue a dispatch confirmation.

Where the actual shipment differs materially from what was described, the quote may no longer apply and the movement may be re-priced or declined. This includes changes to weight, dimensions, piece count, commodity class, loading or unloading requirements, appointment windows or site access. A rate that is quoted for a standard dock to dock load does not cover a site with no dock, a residential delivery, a limited overnight appointment or a shipment that requires special equipment.

5. Customer Responsibilities

You are responsible for providing accurate and complete information about the shipment, including the correct commodity description, weight, dimensions, piece count, special handling requirements, the correct addresses and the names and contact details of the people who will release and receive the freight. You are also responsible for ensuring that the goods may lawfully be transported and offered for entry into the destination country.

You must arrange safe and timely access at both the origin and the destination, including a suitable dock or loading method, adequate space for the equipment to manoeuvre, and the labour needed to load or unload as agreed. Free time at a facility is limited, and you are responsible for detention or waiting charges caused by conditions at your site. You must pack the goods so that they can withstand ordinary handling in transit, and you must clearly mark and label the pieces in a way that matches the documentation.

• Provide accurate shipment and contact information.
• Ensure the freight is lawfully transportable and importable.
• Prepare the goods with packaging adequate for transit.
• Provide safe access and the agreed loading or unloading labour.
• Name a competent person to release and receive the freight.

6. Carrier Engagement and Vetting

We select third party carriers through a vetting process described on our services page. We verify active operating authority, current insurance and a safety record that meets our standards before a carrier is dispatched, and we confirm any special qualification a load requires. This process is intended to reduce risk, but it does not make us a guarantor of a carrier performance.

A carrier remains responsible for the safe operation of its equipment, for the conduct of its drivers and for compliance with the laws that govern its operations. If a customer requires a specific carrier, equipment type, driver qualification or insurance limit beyond our standard vetting, the customer must tell us in writing before the movement is arranged so that we can confirm feasibility and adjust the arrangement.

7. Documentation and Customs

Cross-border movements require accurate documentation. Unless we expressly agree otherwise in writing, you are responsible for the accuracy of the commercial invoice, the packing list, the certificate of origin where applicable, the commodity classification and any licence, permit or registration required for the goods. We may prepare and coordinate the movement packet on your behalf, but we rely on the information you supply.

We coordinate with customs brokers and, where required, with government authorities. We do not provide legal, tax or customs advice, and we do not guarantee a particular classification, duty rate or release outcome. A shipment that is held, examined, delayed or refused by a customs authority is a matter between the responsible importer or exporter and that authority. You are responsible for any duty, tax, penalty or storage cost arising from inaccurate or incomplete information.

8. Pricing, Invoicing and Payment

Prices are stated in the currency shown on the quote and are based on the service described. Unless stated otherwise, prices cover our coordination and the agreed carrier charges for the described movement; they do not cover duties, taxes, customs brokerage fees, storage, demurrage, detention or other charges that arise from circumstances outside the described movement.

We invoice for completed movements according to the payment terms stated on the quote or invoice. Unless other terms are agreed in writing, invoices are payable within the period shown on the invoice, and overdue amounts may attract interest and reasonable collection costs. We may require prepayment, a deposit or credit approval before arranging a movement, and we may suspend work on an account that is past due.

9. Accessorial Charges and Adjustments

Freight movements frequently include accessorial charges, which are amounts beyond the base linehaul rate. Common examples include waiting time or detention, liftgate service, inside delivery, re-delivery after a failed appointment, storage, chassis usage, customs examination fees and layover costs. These charges arise from operational facts and are passed through to the responsible party.

We try to identify likely accessorials when quoting, but not every possibility can be foreseen. When an accessorial is incurred, we may add it to the invoice, and we will provide the supporting basis on request. A rate adjustment may also apply where the shipment differs from the information on which the quote was based, such as a heavier weight or a different commodity class discovered at the scale.

10. Cargo Claims

Where cargo is lost, damaged or short, the customer must note the exception on the delivery receipt at the time of delivery and notify us promptly, so that we can gather the evidence needed to pursue a claim. Photographs, the signed delivery document, the inspection report and a written description of the loss are important, and a claim is easier to resolve when the record is complete.

Cargo claims are generally subject to the applicable carrier bill of lading, tariff and governing law, which define the basis of liability, the required notice periods and any limitations. We will coordinate the claim and follow it through the carrier and the insurer, but the ultimate recovery depends on the responsible carrier and its liability terms. Filing deadlines are strict, so a delay in notifying us can affect the outcome.

11. Limitation of Liability

To the fullest extent permitted by law, Rty Logistics Ltd. is not liable for indirect, incidental, special, consequential or punitive damages, including lost profit, lost business opportunity or loss of goodwill, arising from or related to the services, whether the claim is based in contract, tort or otherwise. Our total liability for any movement is limited to the coordination fees we earned on that movement, except where a different limit is stated in a signed written agreement or where the law does not permit such a limitation.

We are not liable for loss or damage caused by the acts or omissions of a third party carrier, a warehouse, a customs broker or a government authority, nor for events beyond our reasonable control. We are also not liable where a loss results from inaccurate information supplied by the customer, inadequate packaging, latent defects in the goods or the inherent nature of the cargo. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Indemnification

You agree to indemnify and hold harmless Rty Logistics Ltd., its directors, employees and agents from any claim, loss, cost or expense, including reasonable legal fees, arising from your breach of these terms, from inaccurate or incomplete shipment information you supply, from goods that are unlawful or dangerous, or from your failure to comply with applicable law.

This indemnity covers the situation where a third party, such as a carrier, a warehouse, a customs authority or another customer, suffers a loss because of the information or instructions you provided. It survives the end of the business relationship and applies to the extent the claim was caused by the matters described.

13. Delays and Force Majeure

Freight movement depends on conditions that no coordinator fully controls. Traffic, weather, bridge and border congestion, terminal backlogs, equipment shortages, labour action, mechanical failure, customs examinations and government action can all cause delay. We will use reasonable efforts to anticipate and to communicate such delays, but we do not guarantee a transit time unless we expressly agree to a written service commitment.

Neither party is liable for a failure to perform caused by an event of force majeure, meaning an event beyond that party reasonable control that makes performance impossible or impracticable. Where such an event occurs, the affected party will notify the other promptly, and the obligations affected will be suspended for the duration of the event. Where a movement becomes impracticable, we may arrange a reasonable alternative or cancel the movement without liability beyond charges already properly incurred.

14. Regulatory Compliance

Both parties agree to comply with the laws and regulations that apply to their respective activities, including transportation law, customs law, trade sanctions and export controls. You confirm that no shipment you ask us to coordinate involves goods that are prohibited, restricted or subject to sanctions, unless all required authorisations have been obtained and disclosed to us in writing.

You also confirm that the parties to the shipment are not the subject of a trade sanction or embargo that would make the movement unlawful. We may refuse, suspend or cancel a movement where we believe it would breach applicable law or where required documentation is missing. We may report a suspicious circumstance to the appropriate authority where the law obliges or permits us to do so.

15. Website Use and Intellectual Property

This website and its content, including the text, layout, graphics, code and the harbor compass rose presentation, are owned by Rty Logistics Ltd. or used under licence and are protected by applicable intellectual property law. You may read, download and print pages for your own legitimate business use, but you may not copy, reproduce, modify, republish or redistribute the content for commercial purposes without our written permission.

The company name, the site design and associated marks may not be used in a way that suggests endorsement, partnership or affiliation without our prior written consent. Any feedback you provide about the website or services may be used by us without obligation, and you grant us a non-exclusive right to use such feedback for improvement.

16. Acceptable Use

You agree to use this website and our services lawfully and in good faith. You must not attempt to gain unauthorised access to the site or its systems, interfere with its normal operation, introduce malicious code, scrape content at a volume that degrades the service, or use the contact facilities to send spam or unlawful material.

You must not misrepresent your identity or your authority to act for a shipper, carrier or receiver, and you must not use our services to move goods you are not entitled to move. We may suspend or terminate access to the website and decline further service where we reasonably believe a person has breached this section or poses a risk to our systems, our partners or other customers.

17. Confidentiality

Each party may receive confidential information from the other, such as pricing, customer lists, lane history or operational data. The receiving party agrees to use that information only for the purpose of the business relationship and to protect it with reasonable care. Confidential information does not include information that is public, that was already known without a duty of confidence, or that is independently developed.

We treat customer movement data as confidential and share it only with the parties who need it to perform a movement, as described in our Privacy Policy. A party may disclose confidential information where the law compels it, provided that the disclosing party gives notice where the law allows and limits the disclosure to what is required.

18. Term and Termination

These terms apply for as long as you use this website or engage our services. Either party may end the business relationship by giving reasonable written notice to the other. A movement that is already in progress will normally be completed, and the terms that apply to that movement continue until it is closed.

We may suspend or terminate access without notice if we are required to do so by law, if an account is seriously overdue, or if there has been a material breach of these terms. Termination does not release either party from obligations that arose before it took effect, including payment for services already performed, indemnity, confidentiality and any provision that by its nature should survive.

19. Governing Law and Disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. The parties agree to attempt to resolve a dispute first through good faith discussion between senior representatives, and to consider mediation before commencing proceedings.

Where a dispute cannot be resolved by discussion or mediation, the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the region that includes Welland, except where applicable law gives a consumer or a party a non-waivable right to proceed elsewhere. Each party bears its own costs unless the court orders otherwise.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, our services or applicable law. When we make a material change, we will update the effective date at the top of this page and provide a prominent notice where appropriate. The version published here is the current version.

Continuing to use this website or to engage our services after an update takes effect indicates acceptance of the revised terms, to the extent permitted by law. If you do not agree to a revision, you should stop using the website and give written notice to end the business relationship.

21. Contact Information

For questions about these Terms of Service, or to give notice under them, please contact the Rty Logistics Ltd. dispatch desk. We will respond within a reasonable time during business hours.

If a concern cannot be resolved directly, the parties may use the dispute process described in the governing law section above. We are committed to resolving disagreements fairly and promptly, and to keeping our records accurate throughout.